Privacy Policy

Last updated: October 5, 2026

This Privacy Policy explains how Hollyglee handles personal information when you visit hollyglee.store, place an order or contact our team. For privacy questions or requests, email support@hollyglee.store.

Information we collect

We collect the information you provide when shopping or contacting us, such as your name, email address, billing and delivery addresses, telephone number if supplied, order details and support messages. If you submit a review or send photos or videos to explain a product issue, that content is also part of the information you provide.

Our website and service providers may receive technical information needed to deliver and protect the service, including IP address, browser and device details, pages requested, timestamps and transaction or error logs. Cookies and similar technologies may store information needed for cart, checkout, security and preferences.

How we use information

• To process payments, fulfil orders and send purchase or delivery updates.

• To answer questions and handle cancellations, returns, refunds and product issues.

• To maintain business records, meet legal obligations and resolve disputes.

• To protect the store and customers from fraud and misuse.

• To send promotional communications where permitted and, where required, with your consent.

Where a legal basis is required, we rely on performance of a contract for purchases and support, legal obligations for required records, and legitimate interests for proportionate security and business administration. Where consent is required, you may withdraw it without affecting processing that was lawful before withdrawal.

Payment information

Payments are handled through the payment services presented at checkout. Those services process payment details under their own privacy and security terms. We receive information needed to confirm and manage the transaction. Never send full card numbers, card security codes or account passwords to our support email.

Service providers and disclosures

We share information needed to operate the store with the providers involved in hosting, checkout, payment processing, order fulfilment, delivery and customer support. Fulfilment partners and carriers receive the delivery and contact details needed to ship your order. A provider may also process information for its own purposes where explained in its privacy notice and permitted by law.

We may disclose information when required by law, to address fraud or legal claims, or as part of a business transfer subject to applicable protections. We do not authorise service providers to use order details for unrelated purposes on our behalf.

Cookies and marketing choices

You can manage cookies through your browser and any privacy controls displayed on our website. Blocking essential cookies may affect your cart or checkout. If optional analytics or advertising technologies are offered, their use is subject to applicable consent and opt-out requirements and the choices presented to you.

Depending on your location, certain advertising-related disclosures can qualify as a sale, sharing or targeted advertising under local privacy law. Where those activities occur and those rights apply, you may request an opt-out using the website's available controls or by emailing us. Where required, applicable browser privacy signals must also be respected.

To stop promotional emails, use the unsubscribe link in the message. You may still receive non-promotional messages concerning an order or an enquiry.

International processing

Our service providers and fulfilment partners may process information outside your country. Where applicable law restricts an international transfer, appropriate safeguards must be in place, such as an adequacy decision or approved contractual protections. Contact us for information about transfers relevant to your order or privacy request.

Retention and security

We retain information for as long as reasonably needed for its purpose, including completing orders, handling support, maintaining legally required tax or accounting records and resolving claims. The period depends on the record type and applicable legal requirements. When information is no longer needed, it should be deleted or anonymised through the relevant systems, subject to lawful retention obligations.

We use reasonable safeguards appropriate to the information and services involved. No online service can guarantee absolute security. Contact us if you suspect unauthorised use of information associated with your order.

Your rights

Depending on applicable law, you may request access, correction, deletion or a portable copy of your information; object to or restrict certain processing; withdraw consent; or opt out of qualifying advertising-related activities. These rights may be subject to exceptions, including records we must retain by law.

Email support@hollyglee.store with your request. We may ask for proportionate information to verify your identity or an authorised representative's authority. We will respond within the applicable legal timeframe and explain any refusal and available appeal process. Exercising your rights will not result in unlawful discrimination. You may also complain to the relevant data protection authority.

Children and external websites

Our store is intended for adults buying home decoration and is not directed to children. If you believe a child has supplied personal information without appropriate authorisation, please contact us. External websites and services have their own privacy practices; review their notices before providing information.

Changes and contact

We may update this policy to reflect changes in our store or applicable requirements. The latest version and update date will appear on this page, with additional notice where required. For questions, contact Hollyglee at support@hollyglee.store.