Shipping Policy

Last updated: October 5, 2026

This policy explains how orders placed at hollyglee.store are prepared and delivered.

Destinations

We accept orders for destinations supported at checkout. Availability can depend on your address and the delivery service available for your order. If we cannot fulfil an accepted order, we will contact you and refund any payment for the unfulfilled items.

Processing and delivery estimates

• Order processing: up to 2 business days after payment confirmation.

• Estimated transit time after dispatch: 7–15 business days, depending on the destination.

Processing and transit are separate stages. Business days exclude weekends and public holidays in the relevant dispatch or delivery location. Your order confirmation or checkout may show a more specific estimate for your destination.

Fulfilment

We work with fulfilment partners to prepare and dispatch orders. Your parcel may ship internationally. Hollyglee remains your point of contact for delivery questions and order support.

Shipping charges

Any shipping charge or applicable free-shipping offer is shown at checkout before payment. The delivery method and any shipping charge are shown before you place your order.

Tracking your parcel

When tracking is available for your shipment, we will send the details to the email address used at checkout once your order is dispatched. Tracking may take time to update after the parcel enters the carrier network. If you cannot find your dispatch email or need help locating your parcel, email support@hollyglee.store with your order number.

Christmas and seasonal demand

Please allow extra time during the Christmas shopping period. A delivery estimate is not a guarantee of arrival before Christmas or another event unless we expressly confirm a guaranteed date for your order. Any published seasonal order deadline should be checked before purchase.

Customs, duties and import taxes

For international orders, import duties, local taxes or carrier clearance fees may apply. Charges expressly collected at checkout are identified there. Charges not collected at checkout may be payable to the relevant authority or carrier, where lawful and properly disclosed. Contact us before ordering if you need clarification about your destination. Customs clearance can affect the delivery timeline. Any mandatory rights relating to price disclosure or delivery remain unaffected.

Address changes and unsuccessful delivery

Please check your full address, postal code and contact details before paying. Email us promptly to request a correction. Once an order has entered dispatch, a change may no longer be possible.

If a parcel is returned because an address was incomplete or delivery could not be completed, we will contact you about the available options. Any additional charge must be explained and agreed before reshipment, where permitted by law.

Late, lost or damaged deliveries

If the estimated delivery window has passed, or tracking shows delivery but you cannot locate the parcel, contact us. We will investigate with the fulfilment partner or carrier and work with you on a resolution. A carrier investigation does not remove our obligations as the seller or suspend any statutory remedy or deadline.

If the product arrives damaged, keep the packaging if possible and contact us with details. See our Refund Policy for returns and remedies.