Refund Policy

Last updated: October 5, 2026

We want your Hollyglee Christmas projector to feel right in your home. If you need help with a return, a faulty item or a missing delivery, contact support@hollyglee.store.

Change-of-mind returns

You may request a return within 30 calendar days after delivery. The item must be in its original condition, with the accessories supplied. You may open the packaging and briefly inspect the projector, but extended use as seasonal decoration is not covered by this voluntary change-of-mind policy. Please include the original packaging where possible. This voluntary return period does not replace any longer or additional rights provided by law.

How to request a return

• Email us with your order number or another proof of purchase, the email used at checkout and the item you wish to return.

• We will provide the return instructions and the appropriate return address. Please do not send a parcel to the address on its original shipping label unless we confirm it is the correct return location.

• Pack the projector and its included accessories securely. Keep your postage receipt and any tracking details until the return is resolved.

For voluntary returns, send the parcel within 14 calendar days after receiving our instructions. A legally valid cancellation notice does not depend on our prior approval.

Return costs

For a change-of-mind return, you pay the return postage. We will provide the return destination and available shipping information when you contact us. If we did not disclose a return cost that applicable law requires us to disclose before purchase, we will bear that cost. Any cost or deduction must be consistent with the terms disclosed before purchase and applicable law. We cover necessary return costs for items confirmed to be faulty, damaged on arrival or incorrectly supplied.

Damaged, faulty or incorrect items

Contact us as soon as you discover a problem. A description and, where possible, photos or a short video can help us identify the issue. Do not continue using an electrical product that appears damaged or unsafe.

We will arrange the remedy required in your circumstances, which may be a repair, replacement, price reduction or refund. Your statutory rights for defective goods continue beyond our voluntary return period. We do not require original packaging as a condition of a statutory defect claim.

Refunds

We will email you when your return has been reviewed. For an eligible voluntary return, we will issue the refund to the original payment method within 5 business days after receiving and checking the returned item, or sooner if required by law. Your bank or payment provider may need additional time to display the credit.

For voluntary change-of-mind returns, the refund covers the price paid for the returned item. Original delivery charges are not refunded unless required by law or included in an express offer. We will explain any lawful deduction before applying it.

Cancellations and delivery problems

Email us promptly if you need to cancel or amend an order. We will check whether fulfilment can be stopped. If the order has already shipped, applicable return and cancellation rights still apply. If it has not arrived by the stated delivery estimate, contact us so we can investigate and arrange the appropriate resolution.

EU and UK customers

Where EU or UK distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to cancel, without giving a reason, and a further 14 days to send the goods back. You may inspect the goods as you would in a shop; handling beyond what is necessary may result in a lawful deduction for diminished value.

We refund eligible payments, including the standard outward delivery charge, within the applicable statutory deadline. Where permitted, we may wait until we receive the goods or evidence of return. Statutory rights take priority over conflicting voluntary-return conditions.

Contact

Hollyglee · hollyglee.store
Email: support@hollyglee.store